Black Owls Network Communications

Privacy Policy

Last updated: 02/24/2026

Your privacy is important to us. This Privacy Policy explains how Black Owls Network Communications, Inc. (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit blackowls-nc.com (the “Website”) or contact us about our services.

This Privacy Policy is intended for visitors and customers in California.

1) Information We Collect

A. Information you provide to us

When you contact us, request a quote, book a site visit, or communicate with us, we may collect:

  • Contact details: name, email address, phone number
  • Service details: service address, city, ZIP code, preferred time window, description of the issue/project
  • Communications: messages, emails, text messages, and other correspondence
  • Media you provide: photos and videos you send to help us understand the site, equipment, or scope
  • Business details (if applicable): company name, jobsite contact information (for B2B clients)

B. Call recordings

We may record phone calls for quality assurance, training, documentation, and customer support purposes. Where recorded, call audio is stored through our phone service provider.

C. Payment information

If you purchase a site visit or other service through the Website, payments are processed by Stripe. We do not store your full payment card number. Stripe may collect and process payment information in accordance with its own policies.

D. Information collected automatically (cookies and similar technologies)

When you visit our Website, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps
  • Cookie/advertising data: interactions with our ads and conversion events (where enabled)

We use tools such as Google Analytics (GA4), Google Tag Manager, and Google Ads conversion tracking/remarketing to understand Website performance and measure marketing effectiveness.

2) How We Use Your Information

We may use information we collect to:

  • Provide, schedule, and perform our services
  • Respond to inquiries, send estimates, and communicate about appointments
  • Process payments for services you request
  • Maintain business records, invoicing, and accounting
  • Improve our Website, operations, and customer experience
  • Measure advertising performance and conduct remarketing (where enabled)
  • Protect our business, prevent fraud, and maintain security
  • Comply with legal obligations and enforce our agreements

3) How We Disclose Your Information

We may disclose information to the following categories of recipients, as necessary to operate our business:

Service providers

We may share information with vendors that provide services on our behalf, including:

  • Email and productivity: Google Workspace
  • CRM / job management / invoicing: Zoho (FSM/Books/Invoice)
  • Payments: Stripe
  • Scheduling: Calendly / Google Calendar
  • Phone system: QUO (including call recordings, where enabled)
  • Analytics and advertising: Google Analytics, Google Tag Manager, Google Ads

Technicians and subcontractors

To perform requested work, we may share relevant details (such as name, phone, service address, and scope notes) with our technicians or subcontractors working under our direction.

Legal and compliance

We may disclose information if required to comply with law, court orders, or lawful government requests, or to protect rights, safety, and security.

We do not disclose your personal information to third parties for their direct marketing purposes.

4) Cookies, Analytics, and Advertising Choices

We use cookies and similar technologies to operate the Website, analyze performance, and measure marketing effectiveness.

Cookie preferences

Where available, you can manage non-essential cookies through our cookie banner / preference settings.

Remarketing and targeted advertising

We may use Google Ads features that support remarketing and conversion measurement. This may involve sharing online identifiers and browsing interactions with advertising partners.

Global Privacy Control (GPC)

Where technically feasible, we will treat GPC-enabled browser signals as a request to opt out of sharing for cross-context behavioral advertising for that browser/device.

5) Data Retention

We retain personal information up to 10 years, including inquiries and customer records, unless:

  • a longer period is required or permitted by law (e.g., tax/accounting), or
  • you request deletion and no legal exception applies.

6) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect and no method of transmission over the Internet is 100% secure.

7) Children’s Privacy

Our Website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

8) Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights to:

  • request access to personal information we collected about you,
  • request deletion (subject to exceptions),
  • request correction of inaccurate information,
  • opt out of the sale or sharing of personal information (as applicable), and
  • not be discriminated against for exercising your privacy rights.

For details, please see our California Privacy Notice (CCPA/CPRA).

Submitting requests

You may submit privacy requests by:

We will verify your request by matching details you provide with our records (for example: email, phone number, and details of your most recent inquiry/service).

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

10) Contact Us

If you have questions about this Privacy Policy, contact us at:
legal@blackowls-nc.com
P.O. Box 2088, Castro Valley, CA 94546