Black Owls Network Communications

Terms of Service

Effective Date: 04/26

1. Overview

These Terms of Service (“Terms”) govern your access to and use of blackowls-nc.com and any related pages, forms, and communications made available through the site (collectively, the “Site”) operated by Black Owls Network Communications, Inc. (“Black Owls,” “we,” “us,” or “our”).

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

2. No Automatic Service Contract

The Site is provided for general informational, marketing, and inquiry purposes only. Accessing the Site, submitting a contact form, requesting a quote, scheduling an appointment, or communicating through the Site does not by itself create a contractor-client relationship, service agreement, fixed quote, guaranteed schedule, or obligation for Black Owls to perform any work.

All actual services are governed solely by a separate written agreement, work authorization, or signed contract issued by Black Owls. Scope, pricing, billing terms, materials, exclusions, scheduling, warranty, and change-order rules are determined by those separate documents.

3. No Technical or Professional Reliance

Site content is provided for general informational purposes only and may be summary-level, simplified, or inapplicable to your specific property, systems, building conditions, code requirements, or equipment. You should not rely on Site content as a final technical design, guaranteed compatibility statement, code or permit determination, or binding price commitment.

4. Estimates, Pricing, and Availability

Any pricing, ranges, examples, or service descriptions on the Site are informational only unless expressly confirmed in writing for your specific request. Actual pricing and availability may vary based on site conditions, access, existing infrastructure, labor time, materials, and project complexity. Final scope and cost for many projects can only be determined after an on-site assessment or planning engagement.

5. Scheduling Requests and Forms

Form submissions, quote requests, and scheduling requests do not guarantee acceptance, confirmation, dispatch, or performance. Service visits and project starts are subject to our review, availability, site readiness, required approvals, and any applicable upfront payment or authorization requirements under the applicable service document.

6. Customer Responsibilities

If you request service through the Site, you are responsible for providing accurate contact details, service address information, and a sufficient description of the requested work. You are also responsible for obtaining any approvals, permissions, or access rights required for the property, including landlord, HOA, building management, or other third-party approvals where applicable.

7. Acceptable Use

You agree not to:

  • Use the Site for any unlawful, fraudulent, abusive, or misleading purpose
  • Submit false project details, impersonate another person, or provide inaccurate contact information
  • Attempt to interfere with, disrupt, probe, scrape, or gain unauthorized access to the Site or related systems
  • Upload or transmit malware, spam, or harmful code
  • Use the Site in a way that could damage the reputation, operations, or security of Black Owls

We may restrict or terminate access to the Site at any time if we believe misuse has occurred.

8. Intellectual Property

All content on the Site—including text, branding, logos, graphics, layouts, images, and service descriptions—is owned by Black Owls or used with permission and is protected by applicable intellectual property laws.

You may view Site content for your own personal or internal business informational use only. You may not copy, republish, distribute, modify, reproduce, frame, or commercially exploit Site content without our prior written consent.

9. Third-Party Tools and Links

The Site may contain links to or integrations with third-party websites, payment providers, scheduling tools, mapping services, and other third-party services. We do not control and are not responsible for third-party websites, tools, policies, uptime, data handling, or content. Your use of third-party services is governed by their own terms and privacy policies.

10. Communications

By submitting an inquiry, quote request, or scheduling request through the Site, you consent to be contacted by Black Owls by phone, email, and, where applicable, text message regarding your request and related service communications. You represent that the contact information you provide is yours or that you are authorized to provide it. Marketing communications, if any, are subject to applicable law and opt-out rights.

11. Payments

The Site itself does not create payment obligations unless you are presented with a separate invoice, payment request, or written authorization. Payments made through any Site-linked payment option are governed by the specific invoice or service document associated with that payment. Refundability, cancellation rights, and deposit terms are governed by the applicable service document, not these Terms.

12. Disclaimer of Warranties

The Site and all content on it are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Site will always be available, secure, or error-free; that Site content is complete, current, or applicable to every situation; or that submitting a request will result in service availability, a quote, or project acceptance.

Any workmanship or service warranty, if applicable, arises only under a separate written service agreement.

13. Limitation of Liability

To the maximum extent permitted by law, Black Owls shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the Site, including lost profits, lost revenue, lost data, project delay, or reliance on Site content.

To the maximum extent permitted by law, if we are found liable for any claim arising from the Site itself, our total liability shall not exceed the greater of: (a) $100.00, or (b) the amount you paid directly through the Site for the specific transaction giving rise to the claim.

This section applies only to Site-related claims. Separate signed service agreements govern liability for actual field services.

14. Indemnification

You agree to defend, indemnify, and hold harmless Black Owls, its officers, employees, agents, and affiliates from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: your misuse of the Site; your violation of these Terms; your violation of applicable law; or your submission of false, misleading, or unauthorized information through the Site.

15. Privacy

Your use of the Site is subject to our Privacy Policy. By providing personal information through the Site, you agree that we may collect, use, and store it in accordance with our Privacy Policy and as reasonably necessary to respond to inquiries, schedule services, provide estimates, process payments, or manage customer communications.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Site shall be brought in the appropriate state or federal court located in California, unless applicable law requires otherwise. Nothing in these Terms limits either party’s right to pursue a matter in small claims court where permitted.

17. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page and updating the Effective Date. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.

18. Contact

Questions about these Terms:

Mail: P.O. Box 2088, Castro Valley, CA 94546

Email: legal@blackowls-nc.com