Black Owls Network Communications

Privacy Policy

Last updated: October 13, 2026

1. Overview

Your privacy matters to us. This Privacy Policy describes how Black Owls Network Communications, Inc. (“Black Owls,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit blackowls-nc.com (the “Website”), contact us, or work with us.

Black Owls is based in the United States and works with organizations in the United States and elsewhere.

2. Information We Collect

A. Information you provide

When you contact us or work with us, we may collect:

  • Contact details: name, email address, phone number
  • Business details: company name, your role, and the people involved in a decision
  • What you tell us: the situation you describe, your requirements, and the outcome you want
  • Information about your current services: locations and service addresses, providers, and the services you use today
  • Documents you choose to share: invoices, contracts, and similar records. You decide whether and when to share them
  • Communications: emails, messages, and other correspondence

B. Call recordings

We may record phone calls for quality assurance, documentation, and training purposes. We tell you when a call is recorded. Call recordings are retained through our phone service provider.

C. SMS Communications and Mobile Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Messaging platforms and phone carriers that deliver our text messages process this information on our behalf, only to deliver those messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

D. Payment information

We do not accept payments through the Website. If you pay us for services, the payment is handled by a third-party payment processor under its own policies. We do not store full payment card numbers.

E. Automatically collected information

When you visit the Website, we and our service providers may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and timestamps
  • Approximate location derived from your IP address
  • Advertising data: interactions with our ads and conversion events, when advertising is running

F. Information from other sources

We may obtain business contact information, such as name, job title, company, business email address, and business phone number, from professional networking sites and business contact databases. We use it to contact businesses that may benefit from our services. You can ask us at any time to stop contacting you or to delete this information.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries and understand what you need
  • Research the market and request proposals from technology providers on your behalf
  • Compare options and prepare recommendations for you
  • Support contracting, implementation, and service after a decision is made
  • Send you our own insights and selected provider updates, if you have agreed to receive them
  • Maintain business records
  • Improve the Website, our operations, and the experience of working with us
  • Measure advertising performance, when advertising is running
  • Protect our business, prevent fraud, and maintain security
  • Comply with legal obligations and enforce our agreements

4. How We Disclose Your Information

We share information only as needed to do the work you asked for and to run our business.

Technology providers and distribution partners

To obtain proposals and to place and support orders, we share relevant business details with technology providers and with the distribution partners we work through. This may include company name, contact name, service addresses, and the services you need. We do this with your knowledge, and we tell you which providers we are approaching.

Service providers

We use third-party vendors to support our operations, including website hosting, email and productivity, customer relationship management, email marketing, phone and messaging, website analytics, spam prevention, security, advertising measurement, and AI-assisted business operations. These providers process data on our behalf.

Technicians and subcontractors

When a project includes on-site work that we manage, we may share relevant project details, such as contact name, phone number, service address, and scope notes, with technicians or subcontractors working under our direction.

Legal and compliance

We may disclose information if required by law, court order, or lawful government request, or to protect rights, safety, and security.

What we do not do

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

5. Marketing Communications

We send marketing email only to people who have agreed to receive it. There are two separate choices, and neither is required to work with us:

  • Black Owls insights and updates. Our own articles and news.
  • Selected provider news and offers. Material that originates from technology providers, chosen by us for your interests. We send it ourselves. Your contact details are not given to the providers.

You can unsubscribe at any time by using the link in any email or by contacting us.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Website, analyze performance, and measure marketing effectiveness. You can manage non-essential cookies through our cookie banner or preference settings.

Analytics. The Website uses Google Analytics to understand how visitors use it. You can opt out with Google’s browser add-on or through our cookie banner.

Spam prevention. Our contact form uses Google reCAPTCHA to tell people from bots. reCAPTCHA collects device and application data and sends it to Google.

Advertising. From time to time we may run online advertising and use platform features that support conversion measurement and remarketing. When we do, this may involve sharing online identifiers and browsing interactions with the advertising platform.

Browser signals. Where technically feasible, we treat Global Privacy Control (GPC) signals as a request to opt out of sharing for cross-context behavioral advertising for that browser or device. The Website does not respond to Do Not Track (DNT) signals.

7. Data Retention

We retain personal information for up to ten (10) years, including inquiries and client records, unless a longer period is required or permitted by law (such as tax or accounting obligations), or you request deletion and no legal exception applies.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure is perfect, and no method of transmission over the Internet is fully secure.

9. Children’s Privacy

Our Website and services are intended for businesses. They are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

10. Your Privacy Rights

Wherever you are located, you may ask us to:

  • Tell you what personal information we hold about you and give you a copy
  • Correct information that is inaccurate
  • Delete your information, subject to legal exceptions
  • Stop sending you marketing communications

We will not treat you differently for making a request.

California residents. If you live in California, you can ask us what personal information we have about you, ask us to correct or delete it, and opt out of any sale or sharing of it. We do not sell personal information. When we run online advertising, we may share online identifiers and website activity with advertising platforms for remarketing; you can opt out through our cookie banner or by emailing legal@blackowls-nc.com, and we honor Global Privacy Control signals. We do not disclose personal information to third parties for their own direct marketing. To make a request, use the contact details below.

How to submit a request

  • Email: legal@blackowls-nc.com
  • Mail: P.O. Box 2088, Castro Valley, CA 94546

We verify each request by matching the information you provide with our records. We respond within 45 days. If we need more time or cannot fulfil a request, we will tell you why.

11. Where Your Information Is Processed

We are based in the United States, and the information we collect is processed and stored in the United States. If you contact us from another country, your information will be transferred to the United States.

12. Third-Party Websites

The Website may link to websites operated by others. We do not control those websites and are not responsible for their content or privacy practices.

13. Contact

The person responsible for our privacy practices is Ivan Shaitzhanov, Founder and CEO. Questions about this policy can be sent to legal@blackowls-nc.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.