Black Owls Network Communications

Privacy Policy

Last updated: 02/26

1. Overview

Your privacy matters to us. This Privacy Policy describes how Black Owls Network Communications, Inc. (“we,” “us,” or “our”) collects, uses, and discloses information when you visit blackowls-nc.com (the “Website”) or contact us about services. This policy is intended for California residents and visitors.

2. Information We Collect

A. Information you provide

When you contact us, request a quote, or communicate with us, we may collect:

  • Contact details: name, email address, phone number
  • Service details: property address, city, ZIP code, project description
  • Business details (for commercial inquiries): company name, site contact information
  • Media you provide: photos or videos submitted to describe a project or site
  • Communications: emails, messages, and other correspondence

B. Call recordings

We may record phone calls for quality assurance, documentation, and training purposes. Call recordings are retained through our phone service provider.

C. SMS Communications and Mobile Opt-In Data

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

D. Payment information

Payments are processed by third-party payment processors. We do not store full payment card numbers. Payment processors may collect and process payment information in accordance with their own policies.

E. Automatically collected information

When you visit our Website, we and our service providers may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and timestamps
  • Advertising and analytics data: interactions with our ads and conversion events, where enabled

3. How We Use Your Information

We may use information we collect to:

  • Provide, schedule, and perform our services
  • Respond to inquiries, prepare estimates, and manage appointments
  • Process payments
  • Maintain business records, invoicing, and accounting
  • Improve our Website, operations, and customer experience
  • Measure advertising performance and conduct remarketing, where enabled
  • Protect our business, prevent fraud, and maintain security
  • Comply with legal obligations and enforce our agreements

4. How We Disclose Your Information

We may share information with the following categories of recipients as necessary to operate our business:

Service providers

We use third-party vendors to support our operations, including services related to email and productivity, customer relationship management, field service management, invoicing and accounting, payment processing, scheduling, website analytics, advertising measurement, and AI-assisted business operations. These providers may process data on our behalf in accordance with their own privacy policies.

Technicians and subcontractors

To perform requested work, we may share relevant project details—such as name, phone number, service address, and scope notes—with technicians or subcontractors working under our direction.

Legal and compliance

We may disclose information if required by law, court order, or lawful government request, or to protect rights, safety, and security.

We do not sell or share your personal information with third parties for their own direct marketing purposes.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Website, analyze performance, and measure marketing effectiveness. Where available, you may manage non-essential cookies through our cookie banner or preference settings.

We may use advertising platform features that support remarketing and conversion measurement. This may involve sharing online identifiers and browsing interactions with advertising partners.

Where technically feasible, we will treat Global Privacy Control (GPC) signals as a request to opt out of sharing for cross-context behavioral advertising for that browser or device.

6. Data Retention

We retain personal information for up to ten (10) years, including inquiries and customer records, unless a longer period is required or permitted by law (such as tax or accounting obligations), or you request deletion and no legal exception applies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure is perfect, and no method of transmission over the Internet is fully secure.

8. Children’s Privacy

Our Website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

9. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Request access to personal information we have collected about you
  • Request deletion (subject to applicable exceptions)
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information, as applicable
  • Not be discriminated against for exercising your privacy rights

For details, please see our California Privacy Notice (CCPA/CPRA).

To submit a request, contact us at:

  • Email: legal@blackowls-nc.com
  • Mail: P.O. Box 2088, Castro Valley, CA 94546

We will verify your request by matching information you provide with our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date.