Black Owls Network Communications

Terms of Service

Effective Date: 01/12/2026

Welcome to Black Owls Network Communications, Inc. (“Black Owls,” “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, including any related pages, forms, scheduling tools, and communications made available through the site (collectively, the “Site”).

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

  1. Company Information

Black Owls Network Communications, Inc.
California CSLB License No. 1141654
P.O. Box 2088, Castro Valley, CA 94546
Phone: +1 (510) 820-9676
Email: info@blackowls-nc.com / legal@blackowls-nc.com

  1. Website Use Only; No Automatic Service Contract

The Site is provided for general informational, marketing, and inquiry purposes. Use of this Site, submission of a contact form, request for service, scheduling request, email, text message, phone call, or other communication through the Site does not by itself create a contractor-client relationship, service agreement, project contract, fixed quote, guaranteed schedule, or obligation for Black Owls to perform work.

Any actual services, project work, troubleshooting, installations, repairs, or onsite visits are governed only by a separate written agreement, authorization, estimate, work order, invoice, or signed contract issued by Black Owls, as applicable. Scope, pricing, billing method, materials, exclusions, scheduling, warranty, cancellation rights, and change-order rules are governed by those separate documents, not by this Site

  1. No Professional or Technical Reliance

Content on the Site is provided for general information only. While we aim for accuracy, website content may be simplified, summary-level, preliminary, or not applicable to your specific property, system, building conditions, code requirements, ISP environment, or equipment.

You should not rely on website content as a final technical design, final scope of work, guaranteed recommendation, guaranteed compatibility statement, code determination, permit determination, or binding price commitment.

  1. Estimates, Pricing, and Availability

Any pricing, ranges, examples, minimums, service-call references, turnaround times, or service descriptions shown on the Site are informational only unless expressly confirmed by us in writing for your specific request.

Actual pricing and availability may vary based on site conditions, access, existing infrastructure, building restrictions, labor time, materials, special-order items, service location, project complexity, approvals, and other real-world factors. For many projects, especially cabling, low-voltage construction, network buildouts, fiber work, troubleshooting, or multi-device installations, final scope and cost can only be determined after review, walkthrough, assessment, or planning. This is consistent with your underlying service documents, which distinguish between informational estimates and actual billable work terms

  1. Scheduling Requests and Forms

The Site may allow you to submit inquiry forms, request estimates, request a walkthrough, request troubleshooting, or request an appointment. Submission of a form or scheduling request does not guarantee acceptance, confirmation, dispatch, or performance.

Appointments, service visits, and project starts are subject to our review, availability, readiness of the site, required approvals, and any applicable upfront payment or authorization requirements under the separate agreement used for the requested service

  1. Customer Responsibilities

If you request service through the Site, you are responsible for providing accurate contact details, service address information, and sufficient information about the requested work. You are also responsible for obtaining any approvals, permissions, or access rights required for the property, including landlord, property manager, HOA, building, telecom room, riser, utility room, or other third-party approvals where applicable. Your existing service agreements already place that responsibility on the customer, and the Site does not shift it to us

  1. Acceptable Use

You agree not to:

use the Site for any unlawful, fraudulent, abusive, or misleading purpose;
submit false project details, impersonate another person, or provide inaccurate contact information;
attempt to interfere with, disrupt, probe, reverse engineer, scrape, or gain unauthorized access to the Site or related systems;
upload or transmit malware, spam, or harmful code;
use the Site in a way that could damage the reputation, operations, or security of Black Owls.

We may restrict or terminate access to the Site at any time if we believe misuse has occurred.

  1. Intellectual Property

All content on the Site, including text, branding, logos, graphics, layouts, images, service descriptions, and other materials, is owned by Black Owls or used with permission and is protected by applicable intellectual property laws.

You may view the Site for your own personal or internal business informational use only. You may not copy, republish, distribute, modify, reproduce, frame, or commercially exploit Site content without our prior written consent.

  1. Third-Party Tools, Links, and Integrations

The Site may contain links to third-party websites, maps, payment providers, form tools, scheduling tools, reviews, embedded content, or other third-party services. We do not control and are not responsible for third-party websites, tools, policies, uptime, data handling, or content.

Your use of third-party services is governed by their own terms and privacy policies.

  1. Communications

By submitting a contact form, quote request, scheduling request, or other inquiry through the Site, you consent to be contacted by Black Owls by phone, email, and, where applicable, text message regarding your request, appointment, estimate, project, or related service communications.

You represent that the contact information you provide is yours or that you are authorized to provide it.

Marketing communications, if any, will remain subject to applicable law and opt-out rights.

  1. Payments, Deposits, and Refunds

The Site itself does not create payment obligations unless and until you are presented with a separate invoice, authorization, estimate acceptance flow, payment request, or written service agreement.

If the Site links to payment options for assessments, service calls, deposits, special-order materials, or project invoices, those payments are governed by the specific invoice, authorization, or contract associated with that payment. Refundability, cancellation rights, earned scheduling fees, special-order material rules, and due dates are governed by the applicable service document, not this general Site Terms page

  1. Disclaimer of Warranties

The Site and all content on it are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the maximum extent permitted by law.

We do not warrant that:
the Site will always be available, secure, or error-free;
the Site content is complete, current, or applicable to every situation;
submitting a request through the Site will result in service availability, a quote, or project acceptance;
the Site will be free from interruptions, delays, or technical issues.

Any workmanship or service warranty, if applicable, will arise only under a separate written service agreement or contract, not from use of this Site. Your current service documents already define limited workmanship warranty structures and exclusions separately

  1. Limitation of Liability

To the maximum extent permitted by law, Black Owls shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the Site.

This includes, without limitation, lost profits, lost revenue, lost business opportunity, lost data, project delay, service interruption, or reliance on Site content.

To the maximum extent permitted by law, if we are found liable for any claim arising from the Site itself, our total liability shall not exceed the greater of: (a) one hundred U.S. dollars ($100), or (b) the amount you paid directly through the Site, if any, for the specific transaction giving rise to the claim.

This section applies only to Site-related claims. Separate signed service agreements may contain their own liability allocation for actual field services

  1. Indemnification

You agree to defend, indemnify, and hold harmless Black Owls, its officers, employees, agents, and affiliates from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
your misuse of the Site;
your violation of these Terms;
your violation of applicable law; or
your submission of false, misleading, or unauthorized information through the Site.

  1. Privacy

Your use of the Site is also subject to our Privacy Policy. If you provide personal information through the Site, you agree that we may collect, use, and store it in accordance with our Privacy Policy and as reasonably necessary to respond to your inquiry, schedule services, provide estimates, process payments, or manage customer communications.

  1. California Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Site shall be brought in the appropriate state or federal court located in California, unless applicable law requires otherwise. Nothing in these Terms limits any right either party may have to pursue a matter in small claims court where permitted.

  1. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page and updating the Effective Date above. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.

  1. Contact

If you have questions about these Terms, contact:

Black Owls Network Communications, Inc.
Email: legal@blackowls-nc.com