What matters is the decision in front of you
Organizations that want their technology decisions made carefully, with someone on their side of the table.
We work with a single-office business and with an enterprise that has its own IT department. The process is similar. What changes is the depth of our research: the larger and more complex the organization, the more we need to learn before we can recommend something that truly fits.
Start from the situation you are in and the way you make decisions. Find yours below.
Who we work with
Growing businesses without an IT department
Your situation: technology decisions land on the owner or the office manager, between everything else. Contracts come up for renewal, and there is rarely time to compare.
What we take on: the research, the comparison, and the follow-through. You make the decision with clear options in front of you, and you have one person to call afterwards.
Enterprises and IT teams
Your situation: you have a CIO, CFO, COO, CISO, and an IT department, a roadmap, and a procurement process. What is hard to find is the time to survey a market that changes every quarter.
What we take on: sourcing and market research as an extension of your team. We agree on your procurement requirements first, bring solution engineers into technical evaluations, and hand your team comparisons they can defend to finance and leadership.
Multi-location organizations
Your situation: every site has a different provider, a different contract end date, and a different bill. It is hard to see the whole picture.
What we take on: one inventory of services across all locations, a plan to standardize, and one point of contact for every site, whichever provider serves it.
Property owners and managers
Your situation: your buildings need connectivity, access control, cameras, and life-safety lines that work, and your tenants judge the property by them.
What we take on: technology planning for the building itself: connectivity options for tenants, replacement of aging copper lines, and security and sensor systems chosen across the portfolio, not one building at a time.
MSPs and IT partners
Your situation: your clients ask about internet, voice, and other services you do not provide, and you want them in good hands.
What we take on: sourcing for your clients in the areas outside your core service. You keep the client relationship and the day-to-day support. We work beside you and never compete for it.
Who we work with inside your organization
A technology decision touches several people, and each asks a different question. We answer all of them.
- Owners and CEOs: which business goals does this serve, how far does it scale, and what risks does it remove or add?
- CFOs and finance: what is the ROI, how does it shift CapEx and OpEx, and how does it show up on the balance sheet, the profit and loss statement, and cash flow?
- CIOs and IT leaders: does it work, what exactly does it improve, and how does it fit the systems already in place? For deep technical evaluation, we bring in solution engineers.
- Operations and office managers: what changes day to day, who do we call when something breaks, and what will customers and employees notice?
- Procurement: before we start, we agree on how your organization approves and buys, and we deliver comparisons in the form your process requires.
Are we a fit?
We do not work with everyone. We work with organizations that treat their own people and their partners as people, not as line items. If a decision saves money by making work worse for the people who do it, we will say so.
Not always. Some IT teams already handle sourcing and contracts well, and if yours does, we will tell you so. Most are busy running and securing what is already in place, and market research gets done between projects. That is the part an advisor takes on, while the decision stays with your team. Two questions help you decide: would an outside view of the decision be useful, and when a provider falls short, who will escalate on your behalf?
Yes. Smaller businesses usually have no one whose job is to compare providers, so contracts tend to renew as they are, and the first offer often becomes the choice. An advisor gives a small business the same view of the market that a large company gets from a procurement department.
We start with an inventory of every service at every site: the provider, the contract dates, and the cost. From there we identify where to consolidate, where to add backup, and which contracts to align. You get one point of contact for all locations, whichever provider serves each one.
Yes. Managed service providers and IT consultants bring us in for the services outside their core offering, such as internet, voice, and connectivity for their clients. They keep the client relationship and the day-to-day support. We do not provide managed IT services ourselves, so we do not compete with them. We do have relationships with dozens of MSPs, and when a client of ours needs managed IT and has no provider, we introduce the ones that fit. When a client is unhappy with a current provider, our first step is to help them raise the issues and give that provider the chance to fix them. We show alternatives only if that does not work.
It depends on the decision. At the start we ask who approves, who pays, and who will use the technology. In a small business that may be one person. In a larger organization it usually includes IT leadership, finance, and procurement, and we agree on how your approval process works before we bring any options.